A hospitality provider optimized its reservation operations by using Generative AI to manage large volumes of booking requests from travel agents and corporate partners. The solution enabled faster turnaround, reduced errors, and more consistent responses - all while supporting multilingual communication and personalization aligned with business rules.

Reservation requests from intermediaries were received via email, forms, or partner platforms, often in free-text format with incomplete or inconsistent details. Manually interpreting and responding to each request was time-consuming, prone to errors, and challenging to scale - especially during high-demand periods or across markets with different languages and service expectations.

We deployed a Generative AI-based solution that automatically parses incoming reservation requests, extracts key information (e.g. check-in/check-out dates, room types, preferences), and generates personalized, policy-compliant responses. The system supports multilingual input and applies partner-specific rules, allowing staff to review and approve responses efficiently. The AI works as an assistant - ensuring speed and consistency without removing human oversight.