A multinational organization modernized its expense claim operations by integrating Generative AI into its finance workflows - enabling faster claim reviews, fewer errors, improved compliance and reduced staff workload.

Expense claims arrived in various formats and included a wide range of supporting documents such as receipts, itineraries, and approval forms. Manual validation against company policies was time-consuming, error-prone, and often led to inconsistent outcomes or back-and-forth clarifications with employees.

We implemented a Generative AI-powered solution to streamline the processing of employee expense claims. AI models extract and structure information from receipts and supporting documents, interpret free-text justifications, and apply company policies to highlight missing data or exceptions. Rather than auto-approving claims, the AI assists finance teams by presenting summarized claim details with contextual insights for human review. Automation handles status updates, approvals, and notifications - accelerating turnaround time while maintaining control and compliance.